You know your office needs free-space optics. But you’re not sure who can really provide you with the services you need.
More businesses are becoming aware of the low-cost/low energy advantages of free-space optics tech.
So how does one pick a provider?
Here are a few tips.
You should be blown away by the service from the get-go.
When you’re reviewing their site for the first time, how prominently is customer service featured on their site? How accessible is their team? Do they offer 24/7 support, or are you left hanging if you lose connectivity at 6 pm on a Saturday?
Once you’ve requested a quote, do they get back to you quickly? And when you do speak with them, do they talk about the problems your site may pose or the solutions they can offer?
First of all, you should definitely see a long list of satisfied customers on their website. If a company consents to let their internet provider put their logo on their site, that means they’re thoroughly pleased.
That’s a good sign.
Of course, you’re going to Google your options but look beyond their page to have a look at what people are saying elsewhere. Are they well reviewed?
You plan to grow your business, obviously. Will they be able to grow with you?
As you grow your operations, your needs will become more complex and more demanding of your free-space optics provider. Will they be able to keep up?
What if you plan on adding another site in the future? Can they accommodate you?
When you’re having your initial talks and site visits with them, be sure to talk openly about your current needs as well as your plans for the future. They need to be able to accommodate you at every phase of your growth.
Because experiencing lagging connectivity while your company grows can be incredibly frustrating.
They should have a number of technical solutions, each one designed for a different type of environment. You definitely don’t want to speak with somebody who is going to prescribe a one-size-fits-all solution.
These cure-all solutions very rarely work over the long-term.
Your provider should ask a lot of probing questions to find out exactly what you need, and how they can match their specific technology to meet those needs.
Does Your Company Need Free-Space Optics?
We have a proven history of providing free-space optics to unique companies with unique needs. How can we help you? Let us show you!